About Us

203-987-8054
sales@HeartwoodBirdHouseOutlet.com

HeartwoodBirdhouseOutlet.com is part of The Plant Factory, Inc., a family owned and operated retailer of Heartwood birdfeeders, bird houses and more. Established over 35 years ago.

Terms / Conditions

Your satisfaction is important to us. If for any reason you are not happy with your order, return it for an exchange or full product refund! If we made the mistake in the item sent to you and you don't want it, we'll even refund the shipping in both directions. We ask that you return items in new re-sellable condition within 14 days. If there is a manufacturers defect please contact us at to arrange for a return or replacement.

Most items we carry ship within one to two business days and take 2-8 business days to deliver within the continental US.

Returns are easy!

Simply contact us at and let us know the reason for the return. We will then give you a return authorization number so you can return the item.

As long as it is within 14 days of receipt of your shipment, you may return ANY item for an exchange or refund (We'll even refund the shipping cost if the return is a result of our error). The customer is responsible for the return shipping fees. Additionally, if your purchase qualified for "Free Shipping" the actual cost of shipping of your item will be deducted from your refund.

Items that are returned more than 14 days after delivery, or in un-sellable condition, or missing parts, may be refused or may be charged a re-stocking fee at our discretion up to 15%

Should any returns get damaged (or lost) during (return) shipping the customer is responsible for filing any and all claims with the carrier (as The Plant Factory, Inc will be unable to provide a credit for damaged or lost merchandise)

Failure to contact us, may affect our ability to process the return and any corresponding credit to your account.

Additional info for gifting: If you have received an item as a gift, you may return it within 15 days of receipt of gift,  subject to the above terms. Origional documentation will be needed for verification.  Gifting return provision will be void 45 days from purchase date.

Privacy

We value your patronage and respect your privacy.

Privacy is a very serious matter for HeartwoodBirdhouseOutlet.com. It is true that in order to process your request, we must know basic contact information such as your full name, address, e-mail address and method of payment; however, all required information is kept internally and is never shared with third parties.

Your information is kept confidential and is never sold to mailing lists. Credit card numbers are NOT stored on our servers. Servers used are those of the payment providers and processors.